Published on 2 October 2025
Crown Lane Studios helps support its community in Morden, South London, creating spaces accessible to all. With many studio users, business and events, John was looking for a booking system that fit in with his business and that was easy for everyone to use.
The trial period allowed Crown Lane to explore all that Jammed had to offer, risk-free
Before Jammed, Crown Lane Studios' used to take bookings through calls and tried four other online booking systems. These methods kept Crown Lane Studios from reaching their potential, as they were unreliable and caused admin problems. John was recommended Jammed by a studio user and with the offer of a trial period gave Crown Lane the opportunity to try Jammed without risks. With the trial period they were able to have their uncertainties cleared, questions answered, and resulted in a personalised system that fulfilled their needs.
I wanted something that was for us and that was unique. And then I realised when somebody else says, you know, well this one's brilliant, it works well, it looks great, and it's very simple. So we had a look at it and … it had a trial period … of a month I decided by day two … this was definitely where we were going. It … didn't take you much convincing.
John Merriman
Crown Lane Studio
Crown Lane wanted to make sure their old and new customers would understand the new system easily
It’s held everything together exactly as we hoped. And every end user has loved it
John Merriman
Crown Lane Studio
They wanted a seamless transition to the new system, to not cause confusion for their current customers. With Jammed’s help a booking system was made that not only reflected the studio’s aesthetic, it is easy to navigate, with images and names of each room clearly listed. Customers have easily found what they were looking for and love the new booking system.
That's got to be the biggest testament… people have gone from one to another and typically, people don't like change and …. there's been absolutely no complaints … it's been really seamless.
Lawrence Bradshaw
Crown Lane Studio
Jammed keeps Crown Lane up to date with booking statistics
Jammed keeps Crown Lane well informed, showing useful information like how many times each user has booked, which not only helps with their KPI’s but helps them find their most loyal customers allowing them to give better services and offers.
I love the feature … where you can see how many times each user’s been…When you see how many … you can be really generous to those bands as well when they're in and be able to offer them things,... you can buy more Guinness for them and things…that's a lovely feature.
John Merriman
Crown Lane Studio
Jammed helped Crown Lane Studios learn more about their customers - strengthening their relationship
There's people who've been coming to our studio for years and years, and I only known them as “Robert”, and all of a sudden, their band name is popped up which I wouldn't have known before which has been a really lovely touch to learn all the band names because we can't always sit in sessions with them. So that's been a really nice personal touch to it.
Lawrence Bradshaw
Crown Lane Studio
A feature Jammed is able to provide that many others don’t is that it not only lists the booker’s name, but the band that they are performing with. With this knowledge Crown Lane can learn more about their studio users and provide more personalised offers and services to better their experience.
One person…will often be in multiple bands and they will be booking under different bands names. And so for us we get to see the different bands they’re in rather than just thinking that they're in every night with the same band. We've been able to approach our marketing differently as a result.
John Merriman
Crown Lane Studio
Jammed provides reliable support and quick to respond
When Crown Lane faces problems they don’t know how to solve, Jammed does its best to respond quickly and help fix the issue.
There was some more intricate back end stuff which I wasn't too sure of. And it was a very very quick response from the Jammed team to get back in touch and then help me with all the things I needed.
Lawrence Bradshaw
Crown Lane Studio
Jammed provided a booking system that was easy for admin to use and fit the studios’ image
Crown Lane wanted a system that matched their aesthetic and was simple to use so that people without web developing knowledge can still use it. Jammed made things simple and is very adaptable fitting in with Crown Lane’s needs.
But we're there, we're on the other side of it and it's been faultless…It's hard to break and I think a lot of web developers presume as studio users you know how to develop an app. And that's something that we are never going to be able to do. We need someone [Andy] who's going to … make sure that we can’t break it
John Merriman
Crown Lane Studio
Crown Lane’s admin work has never been easier
Jammed makes editing a booking an easy task with no need to use other resources, everything can be done directly through Jammed, saving admin time and improving productivity.
The Jammed site … makes it so much easier for me as a business manager to then go through and change people's bookings… In previous ones … you've had to completely shut down a booking. Go through, cancel it, refund it through… a banking site. Then try and rebook them again hoping that nobody else has booked in that time…Jammed just makes it so easy that you can just then edit [the] session and change the time, change the room that they want to go into.
Lawrence Bradshaw
Crown Lane Studio